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Privacy Notice

Oringo Distributions, based at Fast Safe Storage, Cornwall Road, Smethwick, Birmingham B66 2JR, United Kingdom, is responsible for personal information it handles when responding to enquiries and arranging orders.

Information we use

If you contact us, we may receive your name, contact details, delivery address, product enquiries, order details, messages and any information you choose to provide. Please do not send payment card numbers in WhatsApp messages.

Why we use it

We use this information to respond to enquiries, prepare quotations, arrange purchases and deliveries, maintain necessary business records, handle returns and complaints, and meet applicable legal obligations. Depending on the circumstances, our lawful bases include taking steps at your request before a contract, performing a contract, complying with legal obligations, and legitimate interests in running our business.

WhatsApp and email

Our Buy Now buttons open WhatsApp; our contact form opens a draft message in your own email app. Information you send through these services is also processed by their providers under their applicable terms and privacy notices. We do not operate a card-payment checkout on this website.

Website technology

The product enquiry basket uses your browser's session storage to remember selected items during your browsing session. We use an external icon stylesheet delivered by a third-party content delivery network. Our hosting provider may process technical connection and security logs to operate the website.

Who receives information

We may share necessary order information with delivery partners, suppliers and service providers, and with authorities where legally required. International orders or third-party services may involve processing outside the UK, subject to applicable safeguards.

Retention and your rights

We keep personal information only as long as reasonably needed for the purposes above and any applicable legal or accounting requirements. Subject to UK data-protection law, you may request access, correction or deletion of personal information, object to certain processing, or raise a complaint with the UK Information Commissioner's Office at ico.org.uk.

Contact

For privacy questions, email oringowholesale@gmail.com or contact us on WhatsApp +44 7534 116006.

Returns and refunds policy

Privacy & Website Enquiry FAQs

Do I need an account to browse Oringo’s grocery catalogue?

No. You can browse the product catalogue without creating an Oringo website account. When you choose to send an enquiry, Oringo receives the contact and order information you provide through WhatsApp or email.

What personal information should I provide for a grocery quotation?

Send your product choices, quantities and the destination information needed for a quote, such as your country and postcode. Further contact and delivery details may be needed to arrange an agreed order. Do not send payment card numbers in WhatsApp messages.

Does clicking Buy Now automatically send my details to Oringo?

Buy Now opens WhatsApp with a prepared product enquiry. You choose whether to send the message. WhatsApp processes information under its own terms and privacy notice; Oringo receives the message you send to our team.

How does the website remember my enquiry basket?

The catalogue uses your browser’s session storage to remember selected products during your browsing session. This is an enquiry list, not a paid order or an Oringo customer account. The full privacy notice above explains other website technology and service providers.

Why might my order details be shared with a delivery partner?

Oringo may share the information needed to fulfil an order, such as the recipient’s name, address and contact details, with delivery partners and other relevant service providers. The privacy notice above explains the purposes for which information is used and shared.

Who should I contact to correct my details or raise a privacy question?

Email oringowholesale@gmail.com to contact Oringo Distributions about your personal information. Explain the correction or request you would like us to consider. Requests are handled subject to applicable data-protection law; see the rights section of the privacy notice above.