Returns, Refunds & Cancellation Policy

Oringo Distributions supplies Nigerian groceries, non-alcoholic beverages and household essentials through enquiries and orders arranged on WhatsApp. This policy explains our approach to returns, refunds and cancellations for retail customers. Mandatory consumer rights always take priority.

Before placing an order: We will confirm the selected goods, quantities, prices, any delivery charges and delivery arrangements. A WhatsApp enquiry is not itself a completed purchase.

1. Cancelling an order

You can withdraw an enquiry before entering a binding purchase agreement. For eligible UK consumer distance purchases, you generally have 14 days from receiving the goods to tell us you wish to cancel, followed by another 14 days to return them. You can notify us by email or WhatsApp with a clear statement that you wish to cancel.

Some goods are exempt from change-of-mind cancellation rights, including goods liable to deteriorate or expire rapidly and certain sealed goods unsuitable for return for health or hygiene reasons once unsealed. Ordinary non-perishable packaged groceries are not automatically exempt. Your statutory rights concerning faulty or misdescribed goods are unaffected.

2. Where to return products

Please contact us before posting a return so we can identify your order and give practical return instructions. The approved return address is:

Please include your order reference or identifying details and keep proof of postage where possible.

3. Who pays return postage?

• Change-of-mind returns: You pay the direct return postage costs, where we informed you of this responsibility before the order was placed.
• Faulty, damaged, misdescribed or incorrectly supplied products: Oringo covers reasonable return costs where required by applicable law.

Goods should only be handled as necessary to inspect them. A lawful deduction may apply if excessive handling has reduced their value.

4. Faulty, damaged or incorrect products

Contact us as soon as reasonably possible if an item is faulty, unsafe, damaged, incorrect or not as described. Please provide your order details and any helpful photographs, if available. Photographs are helpful but are not an absolute condition of your legal rights.

For qualifying UK consumer purchases, the short-term right to reject faulty goods is generally 30 days, although goods reasonably expected to perish sooner may have a shorter period. Other legal remedies may apply after that period. We will provide the remedy required by law.

5. Refunds

Where a statutory change-of-mind cancellation is valid, we will refund eligible payments, including the standard outbound delivery charge where required by law. Upgraded delivery costs beyond standard delivery need not be refunded. We may wait until goods are received or evidence of their return is supplied before issuing the refund, as permitted by law.

Refunds for returned goods will be made without undue delay and no later than 14 days after receiving the goods back or evidence that they were sent back, whichever is earlier. Other applicable statutory refund deadlines remain in force. Refunds normally use the original payment method unless you expressly agree otherwise, without a refund fee.

6. Delivery problems

If your order is late, missing, incomplete or damaged in transit, please contact us. We will investigate and comply with your statutory rights, including applicable rights where an agreed delivery deadline is missed.

7. Orders outside the UK

We welcome orders from customers across Europe. Before accepting payment or confirming an international order, we will check destination-specific food/import restrictions, whether the requested products can be shipped, delivery availability, charges and estimated timing. Oringo will include applicable customs duties, import taxes and delivery charges in the final price quoted to European customers before they agree to purchase. We will check the destination-specific requirements when preparing each quotation, rather than charging an unspecified amount after the order is placed. Mandatory consumer protections in the destination country may apply. Please contact us before arranging an international return for instructions. This policy does not exclude those protections.

8. Wholesale purchases

Business-to-business orders may be governed by separately agreed commercial terms. UK consumer-only change-of-mind rights do not automatically apply to wholesale purchases made by businesses.

9. Food safety and allergen information

Check ingredient, allergen, storage and date information before consuming products. Contact us before ordering if you need product-specific information. Required allergen information will be made available before purchase and at delivery as applicable.

10. Contact us

Email: oringowholesale@gmail.com
WhatsApp / Phone: +44 7534 116006
Website: oringodistributions.co.uk

11. Your statutory rights

Nothing in this policy excludes, restricts or overrides any mandatory consumer right under applicable law.

Optional cancellation notice

You may cancel an eligible purchase by sending an email to oringowholesale@gmail.com stating: “I wish to cancel my purchase”, with your name, order reference, items, order date and receipt date. You do not have to use this wording; any clear cancellation statement is acceptable.

Continue shopping